Version 1.0, October 2026
This policy covers how we deliver your order and what happens if something is wrong with it. It forms part of our Terms and conditions.
Shipping
1. How we ship
We ship with The Courier Guy, door to door anywhere in South Africa. We do not ship outside South Africa.
2. Shipping cost
The courier cost is shown as its own line on your quote. It depends on the size and weight of your order and where it is going.
3. Collection
You are welcome to collect your order from us in Rooihuiskraal, Centurion, by arrangement. There is no shipping charge for collection.
4. When it ships
We ship once your order is made and has passed our quality check. We do not promise a delivery date. Once it has shipped, The Courier Guy usually delivers to main centres in 1–3 working days, and to outlying areas in 3–5 working days.
5. Tracking
When your order ships we email you the waybill number and a link to track it. The Courier Guy may also email or SMS you directly.
6. Receiving your parcel
Please check the parcel when it arrives. If the box is visibly damaged, note it on the courier's delivery slip, take photos, and tell us within 48 hours. We handle the claim with The Courier Guy and remake or refund the damaged parts.
7. If delivery fails
If the courier cannot deliver because the address was wrong or nobody was there, a re-delivery or return to us may be charged at the courier's rate.
Returns
8. Made for you
Every part is made to your design and your order. We cannot take back correct parts because you changed your mind or no longer need them. Under the ECT Act, the 7-day cooling-off right does not apply to goods made to a customer's specification.
9. Faulty parts
If a part is faulty when it arrives, tell us within 7 days of delivery with photos and your order number. We will remake it or refund it, at your choice, and arrange and pay for any courier needed. Faulty means it does not match the approved design or quote: wrong dimensions outside ±0.2 mm, wrong material, or a printing defect.
10. What is not a fault
These are not faults:
• small colour differences between filament batches;
• normal FDM layer lines;
• parts used for something they were not designed or quoted for.
11. How to report a problem
Email admin@3driggers.co.za or phone 076 848 0874 with your order number, photos and what is wrong. We reply within 2 working days.
12. Refunds
Approved refunds are paid by EFT to the account you paid from, within 10 working days.
13. Your rights
Nothing in this policy takes away rights you have under the Consumer Protection Act where it applies to you.
Questions about shipping or returns: admin@3driggers.co.za or 076 848 0874.
